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Return Policy

Revocation Rights & revocation form


1. Statutory right of withdrawal


If the customer is a consumer, he/she shall be entitled to withdraw from this Contract within seven (7) days without giving any reason for doing so. In order to exercise the statutory right of withdrawal, the customer must notify us:


Sinus Film geluidstechniek


Nico Jessekade 57

1087 MG Amsterdam, Netherlands


Of his/her decision to withdraw from this Contract in a clear declaration (e.g. by sending a letter by email or phone call).


Consequences of withdrawal


If the customer withdraws from this Contract, we must reimburse any payments we have received from the customer, including delivery costs (excluding any additional costs incurred if the customer has selected a different type of delivery to the cheapest standard delivery option offered by us) without delay, but no later than fourteen (14) days after the day on which we receive the notice of the customer’s withdrawal from this Contract. We will use the same payment method the customer used for the original transaction in order to provide the reimbursement, unless otherwise expressly agreed; under no circumstances will the customer be charged a fee for this refund.


2. Passing of the Risk


With shipment of the goods, the risk is held by products until delivery is complete. With returns, the sender carries the risk, in particular, the transport risk, until the goods have been received by products as well as the transport costs.


3. Guarantee products guarantee that the purchased goods were free of material and manufacturing flaws at the time of the transfer of the goods and that they have the guaranteed quality set down in the contract. 


Upon receipt, the customer must inspect the goods immediately for flaws, condition and quality. In the case of apparent flaws, these must be reported to us in writing within 10 days after their discovery, the same is valid for latent defects. Otherwise, the guarantee for these defects does not apply.


The guarantee is for 1 months after shipment.

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